PRIWASH

Terms Of Service

PRIWASH.com
Effective Date: July 1, 2024

1. Acceptance of Terms

Please read these Terms of Service (“Terms of Use”) carefully before using https://Priwash.com website (the “Service”) operated by Priwash (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.  These Terms apply to all visitors, users and others who access or use the Service.
By booking or receiving services from PRIWASH (“the Company”), you agree to these Terms of Service and acknowledge that you are bound by all conditions outlined herein.

2. Satisfaction Guarantee

At PRIWASH, we are committed to delivering exceptional service backed by a 100% Satisfaction Guarantee.

If it is determined with clear and probable cause that the detailing package was not performed as described or if there is evidence of poor workmanship, Priwash will re-perform the affected portion of the service at no extra cost.

To qualify for a reservice:

  • A claim must be made within 24 hours of service completion.

  • You must contact us at (949) 569-9773 or Priwashinfo@gmail.com.

  • Photographic evidence of the affected area(s) must be submitted via email or text within 24 hours of filing the claim.

This policy does not cover any changes to the vehicle’s condition due to external factors following the service, such as weather, road debris, or re-soiling.

3. Limitation of Liability

While PRIWASH,  takes every measure to ensure quality, mobile detailing involves inherent risks due to the varied condition of vehicles. Therefore, the following limitations apply:

Pre-Existing Conditions:
We are not responsible for damages related to pre-existing vehicle issues, including but not limited to:

  • Scratches, chips, dents, or rust

  • Loose trim, moldings, or badges

  • Faulty seals, convertible tops, or weather stripping

  • Oxidized or compromised paint

Interior Conditions:
We are not liable for:

  • Stains that remain due to material type or depth

  • Electrical components malfunctioning during or after standard cleaning (e.g., seat motors, infotainment units)

  • Lingering odors, mold, or mildew that cannot be completely removed

Aftermarket Components:
We are not responsible for damage to custom or aftermarket parts, decals, wraps, tint, or modifications unless caused by clear negligence.

Personal Items:
Customers must remove all personal belongings prior to service. PRIWASH, LLC is not liable for lost or damaged items left in the vehicle.

Damage Reporting:
Any issues must be reported to PRIWASH, within 24 hours of service completion. Claims after this window may not be accepted.
To report a concern, contact us at:
Phone: (949) 569-9773

Email: Priwashinfo@gmail.com

Maximum Liability:
In rare cases where PRIWASH is found directly responsible for damage, compensation will be limited to the total paid for the service. We are not liable for indirect or consequential losses (e.g., lost revenue, alternate transportation, etc.).

Photo Documentation:
We may photograph your vehicle before and after service as documentation in case of a future dispute.

4. Customer Responsibilities

Accurate Address:
Customers must provide a valid and accessible service address, including gate codes, unit numbers, or other necessary entry details.

Space Requirements:
If the service takes place in shared spaces such as apartment complexes or commercial lots, customers are responsible for ensuring there’s enough space for our technicians to safely work.

Vehicle Disclosure:
You are required to disclose any information about your vehicle’s condition at the time of booking so we can prepare accordingly.

Location Feasibility:
It is your responsibility to ensure the detailing service can be completed at your location. This includes:

  • The vehicle being present and accessible

  • A safe and legal area for work

  • No restrictions such as HOA, private property rules, or local ordinances

Failure to meet these conditions may result in a cancellation fee.

5. Accurate Representation of Vehicle Condition

The customer must accurately describe the state of their vehicle. If upon arrival the condition differs significantly, additional services may be required. PRIWASH will always inform you and seek approval before any extra charges are incurred.

6. Additional Charges for Excessive Condition

PRIWASH, reserves the right to apply additional fees if the condition of the vehicle is beyond what is typical for the selected service. Examples include:

  • Excessive pet hair or debris

  • Presence of biohazards (e.g., mold, vomit, blood)

  • Heavy staining, deep contamination, or extreme neglect

  • Severe oxidation or exterior buildup

  • Oversized or heavily modified vehicles

All assessments are made on-site. No additional fees or services will be charged without your prior verbal or written approval.

7. Inclement Weather Policy

Customer Responsibility:
Check the forecast before booking. Performing services in poor weather may affect results. PRIWASH is not liable for diminished outcomes due to weather during service.

Cancellations & Rescheduling Due to Weather:
We understand weather changes. You may cancel or reschedule due to inclement weather with no penalty by notifying us at least 3 hours in advance. Final discretion on weather-related concerns lies with PRIWASH.

Post-Service Weather:
PRIWASH is not responsible for any loss in quality caused by weather (rain, wind, pollen, etc.) after the service is completed. No refunds or rain checks will be issued under these circumstances.

8. Cancellation & Rescheduling Policy

Within 24 Hours:
Cancellations made within 24 hours of the appointment are subject to an $80 cancellation fee. This covers time and resources already allocated.

Rescheduling:
Rescheduling is permitted without penalty if done at least 24 hours before your appointment. Requests made within 24 hours may incur a fee of up to $80.

No-Shows:
If you’re not present or reachable within 15 minutes of your scheduled time, your appointment is considered a no-show. An $80 fee will apply.

Weather Exceptions:
Weather-related cancellations are exempt from fees if made at least 3 hours in advance. Final decisions rest with our team based on safety and feasibility.

Security Deposit:

To secure your booking, Priwash LLC requires a non-refundable security deposit. The deposit amount will be $49 or 10% of the total service cost, whichever is greater. This deposit is applied toward the final cost of your service and confirms your appointment. Because we reserve time and resources specifically for your job, the deposit is non-refundable under all circumstances, including cancellations or rescheduling requests made after booking.

By booking a service, you acknowledge and agree to this policy.

9. Emergency Cancellations

In rare instances, PRIWASH, may cancel services due to unforeseen emergencies. We will notify you promptly and work to reschedule your appointment at the earliest convenience.

10. Photo & Video Usage

By using our services, you grant PRIWASH, permission to capture and use photographs and videos of your vehicle for internal documentation and promotional purposes (e.g., social media, advertising).

11. Marketing Communications

Your contact information may be used for Priwash promotions and updates. We respect your privacy and never share your information with third parties. You can opt out of marketing communications at any time.

12. Environmental Disclaimer

Priwash, is not responsible for the runoff of water, chemicals, or cleaning solutions during service. Please advise our technician in advance of any environmentally sensitive areas.

13. Health & Allergy Notice

If you or others may be sensitive to certain cleaning agents, please notify us beforehand. Priwash is not responsible for health-related reactions to detailing products.

14. Post-Service Adjustments

We encourage you to inspect your vehicle at the time of completion. Once approved, Priwash is not obligated to make further adjustments unless clearly warranted under our Satisfaction Guarantee.

15. Third-Party Services

To fulfill your service request, Priwash Mobile Car Detailing may engage qualified subcontractors or third-party providers. While we strive to work with professional partners, it is the customer’s responsibility to conduct any due diligence they consider necessary regarding the subcontractor’s qualifications or compliance. Priwash shall not be held liable for any acts, omissions, or damages caused by subcontractors, except where such damages are the direct result of PRIWASH’s own negligence.

16. Non-Disparagement

Customers agree to resolve issues directly with PRIWASH, before making negative public statements or online reviews. This helps ensure fair resolution and accurate representation of our services.

17. Privacy Policy

PRIWASH, values your privacy. We collect and store customer data only for appointment scheduling, customer support, and marketing communications.

By agreeing to our Terms, you consent to receive service updates and promotional content from PRIWASH via email, phone, or SMS. You may opt out at any time by contacting us at:
Phone: ( 949) 569-9773
Email: Priwashinfo@gmail.com

We do not sell or share your personal information with outside parties unless required by law or with your permission.

Privacy Policy - Terms Of Service